Privacy Policy

Last updated: 1 July 2025

1. Our commitment to your privacy

V & P Family Pty Ltd (ABN 63 702 577 044) — referred to in this policy as “we”, “us” or “our” — provides advisory and consulting services to family businesses in Perth and across Western Australia. We respect the privacy of every visitor to vandpfamily.site and every client we work with, and we handle personal information in accordance with the Privacy Act 1988 (Cth) and the thirteen Australian Privacy Principles (APPs).

2. Personal information we collect

The kinds of personal information we may collect include:

• your name and email address, when you complete a form on this website or send us an email;
• your business name, your role, and the details of your enquiry;
• information you choose to share about your family business where it is relevant to a potential or current engagement (for example, ownership structure, succession goals or governance needs);
• records of our communications with you; and
• limited technical information such as browser type, device type and pages visited, collected as you browse this website.

We do not routinely collect sensitive information (such as health information or information about racial or ethnic origin). If sensitive information were ever required, we would ask for your consent before collecting it.

3. How we collect personal information

Wherever practicable, we collect personal information directly from you — for example, when you submit our contact or quote forms, email us, or meet with us. We may also collect limited technical information automatically through cookies and website analytics when you use this website.

4. Why we collect personal information

We collect, hold, use and disclose personal information so that we can:

• respond to enquiries and prepare quotations;
• deliver our family business advisory services and administer engagements;
• manage invoicing, payments and business records;
• comply with our legal and regulatory obligations;
• improve the content and performance of this website; and
• send occasional updates about our services, where you have consented. You may opt out at any time.

5. Disclosure of personal information

We do not sell, rent or trade personal information. We may disclose personal information to:

• service providers who help us operate our business (such as website hosting, email and cloud storage providers), strictly for that purpose;
• our professional advisers (such as accountants, auditors or lawyers) where reasonably required;
• people you have authorised, such as family members or professional advisers involved in an engagement; and
• government bodies, regulators or law enforcement agencies where we are required or permitted by law.

6. Overseas disclosure

Some of our service providers may store or process information outside Australia, including through cloud-based platforms with servers located overseas. Where personal information may be sent overseas, we take reasonable steps to ensure the recipient handles that information in accordance with the Australian Privacy Principles.

7. Cookies and website analytics

This website may use cookies and similar technologies to understand how visitors use the site and to improve its performance. Cookies are small files stored by your browser. You can disable or delete cookies through your browser settings; doing so should not prevent you from using most of this website.

8. Security and retention

We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure. This includes measures such as encrypted connections, access controls and limiting access to those who need it for their role. We retain personal information only for as long as necessary for the purposes set out in this policy and to meet our record-keeping obligations, which for business records is generally seven years.

9. Access to and correction of your information

You may request access to the personal information we hold about you, or ask us to correct information that is inaccurate, out of date, incomplete, irrelevant or misleading. To make a request, email ceo@vandpfamily.site. We will respond within a reasonable period, usually within 30 days. There is generally no charge for access or correction requests.

10. Privacy complaints

If you believe we have breached the Australian Privacy Principles or otherwise mishandled your personal information, please email ceo@vandpfamily.site with the subject line “Privacy complaint”. We will acknowledge your complaint promptly and aim to resolve it within 30 days. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

11. Notifiable data breaches

We maintain reasonable safeguards against data breaches. If an eligible data breach occurs that is likely to result in serious harm to individuals, we will notify affected individuals and the OAIC in accordance with the Notifiable Data Breaches scheme under the Privacy Act 1988 (Cth).

12. Changes to this policy

We may update this Privacy Policy from time to time. The current version will always be published on this page, together with the date of the most recent update.

13. Contact us

Questions about this Privacy Policy, or about the way we handle personal information, can be directed to:

V & P Family Pty Ltd (ABN 63 702 577 044)
Perth, Western Australia
Email: ceo@vandpfamily.site