1. About these Terms
These Terms of Service (the “Terms”) govern your access to and use of the website vandpfamily.site (the “Website”) and any services supplied by V & P Family Pty Ltd. By browsing the Website, requesting a quote or engaging our services, you agree to be bound by these Terms. If you do not agree with any part of these Terms, please discontinue use of the Website and do not engage our services.
These Terms apply in addition to, and should be read together with, any written quote, proposal or engagement letter we issue to you. Where a signed engagement letter conflicts with these Terms, the engagement letter will prevail for that engagement.
2. Who we are
V & P Family Pty Ltd (ABN 63 702 577 044) is a family business services provider based in Perth, Western Australia. We support family-owned and family-run businesses with advisory, planning, governance and administrative services. References in these Terms to “we”, “us” and “our” mean V & P Family Pty Ltd, and references to “you” mean the user of the Website or our client.
3. Our services
An overview of our services is set out on our Services page. The particular scope of any engagement will be confirmed in writing before work commences. Content published on the Website is general information only. It does not constitute legal, financial, taxation, accounting or other professional advice and must not be relied upon as a substitute for advice tailored to your specific circumstances.
4. Quotes and engagements
All quotes are prepared in good faith based on the information you provide and are valid for 30 days from the date of issue unless otherwise stated. A quote is an invitation to engage our services; a binding engagement is formed only when we confirm your instructions in writing or work commences following your acceptance of a quote.
Work that falls outside the agreed scope will be discussed with you and quoted separately before it is undertaken. You can request a quote at any time via our quote page.
5. Fees, invoicing and payment
Fees for our services are set out in your quote or engagement letter. All prices are quoted in Australian dollars (AUD) and are inclusive of GST where applicable, unless otherwise stated.
Unless otherwise agreed in writing, invoices are payable within 14 days of the invoice date using the payment methods stated on the invoice. We may pause work on an engagement while an invoice remains overdue, and we may charge reasonable costs associated with recovering overdue amounts, to the extent permitted by law.
6. Your responsibilities
When engaging our services, you agree to:
- provide accurate, complete and timely information and documents reasonably required for us to perform the services;
- ensure you have the authority to instruct us on behalf of any business entity or family member on whose behalf you engage us;
- review deliverables promptly and raise any concerns in a reasonable timeframe; and
- comply with all applicable laws in connection with the engagement.
We rely on the information you provide. We are not responsible for delays, rework or errors caused by information that is late, incomplete, inaccurate or misleading.
7. Australian Consumer Law
Nothing in these Terms excludes, restricts or modifies any rights or remedies you may have under the Australian Consumer Law (being Schedule 2 to the Competition and Consumer Act 2010 (Cth)) or any other law that cannot lawfully be excluded.
Our services come with guarantees that cannot be excluded under the Australian Consumer Law, including guarantees that services will be rendered with due care and skill, will be reasonably fit for any purpose you have made known to us, and will be supplied within a reasonable time. Where the Australian Consumer Law applies and we fail to comply with a consumer guarantee, we will provide the remedy to which you are entitled under that law.
8. Limitation of liability
Subject to the section headed “Australian Consumer Law” above and to the fullest extent permitted by law:
- we are not liable to you for any indirect or consequential loss, including loss of profit, loss of revenue or loss of business opportunity, arising from your use of the Website or our services; and
- where the Australian Consumer Law does not apply or otherwise permits a limitation, our total aggregate liability arising out of or in connection with a particular engagement is limited to the fees you actually paid to us for the relevant service.
Nothing in these Terms limits or excludes any liability that cannot lawfully be limited or excluded.
9. Intellectual property
All content on the Website, including text, graphics, logos and page layout, is owned by or licensed to V & P Family Pty Ltd and is protected by Australian and international copyright law. You may view, download and print material from the Website for your personal or internal business use only. You must not reproduce, republish, sell or use any Website content for commercial purposes without our prior written consent.
The treatment of documents and deliverables created for you under an engagement will be set out in your engagement letter.
10. Confidentiality
We treat the confidential information of our clients with care. We will keep confidential information you provide to us confidential, will not disclose it to third parties without your consent, and will use it only for the purpose of providing services to you, except where disclosure is required or authorised by law.
11. Privacy
Your privacy is important to us. The way we collect, use, store and disclose personal information is described in our Privacy Policy. By using the Website or engaging our services, you consent to the handling of your personal information in accordance with that policy and applicable Australian privacy laws.
12. Third-party websites
The Website may contain links to third-party websites, including government and industry resources. These links are provided for convenience only. We do not control third-party websites and are not responsible for their content, security, privacy practices or terms of use. A link does not imply endorsement.
13. Suspension and termination
You may end an engagement at any time by giving us written notice. You remain liable for fees for work performed and reasonable costs incurred up to the date of termination.
We may suspend or terminate services, or restrict your access to the Website, if you materially breach these Terms, fail to pay fees when due, or where we are otherwise required or permitted to do so by law. Any provisions of these Terms that are intended by their nature to survive termination — including intellectual property, confidentiality, liability and governing law — will survive.
14. Changes to these Terms
We may update these Terms from time to time to reflect changes in our services, our practices or applicable law. The current version published on this page applies to your use of the Website and, subject to your existing engagement letter, to new engagements. Changes take effect when published on this page together with an updated “Last updated” date.
15. Governing law
These Terms are governed by the laws of Western Australia and the laws of the Commonwealth of Australia that apply in Western Australia. You and we each submit to the non-exclusive jurisdiction of the courts of Western Australia in respect of any dispute arising out of or in connection with these Terms.
16. Contact us
If you have any questions about these Terms, or if you would like a copy of these Terms in an alternative format, please email us at ceo@vandpfamily.site. We aim to respond to enquiries within two business days.
You may also write to us at: V & P Family Pty Ltd, Perth, WA, Australia.
This page sets out the general terms on which we provide services and operate this Website. It is general information about our terms and does not itself constitute legal advice for your particular circumstances.